Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with Homervic. We are committed to delivering your order safely and efficiently. Please read our shipping policy below for information about processing times, delivery estimates, and shipping services.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you'll receive a confirmation email with tracking information (where available).

Please note that processing times may be slightly longer during peak periods, holidays, or promotional events.

Delivery Times

Estimated delivery times are provided as a guide and may vary depending on your location and courier availability.

United Kingdom

  • Standard Delivery: 3–5 business days
  • Express Delivery: 1–2 business days (where available)

Delivery estimates begin once your order has been dispatched.

Shipping Costs

Shipping charges are calculated at checkout.

We currently offer:

  • Standard UK Delivery: £3.99
  • Free UK Delivery on orders over £50

Any available shipping promotions will be automatically applied during checkout.

Order Tracking

Where tracking is available, you'll receive a tracking number via email once your order has been dispatched.

If you haven't received your tracking details within a few days of placing your order, please contact us, and we'll be happy to assist.

Delivery Delays

While we work hard to ensure your order arrives on time, delivery delays can occasionally occur due to circumstances beyond our control, including:

  • Adverse weather conditions
  • Courier delays
  • High seasonal demand
  • Public holidays
  • Customs processing (for international orders)

We appreciate your patience and understanding should any unexpected delays occur.

Incorrect Shipping Information

Please ensure your delivery address is accurate before completing your purchase.

Homervic cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update your order before it is dispatched.

Lost or Missing Orders

If your order appears to be delayed or hasn't arrived within the expected delivery timeframe, please contact us.

We'll work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of receiving your delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the product and its packaging

We'll assess the issue and, where appropriate, arrange a replacement or refund.

International Shipping

Homervic currently ships within the United Kingdom only.

We plan to expand to additional European countries in the future. Updates will be announced on our website as new shipping destinations become available.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@homervic.com

We'll be happy to assist you.