Refund policy
Returns & Refund Policy
At Homervic, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories and tags (where applicable).
- Be accompanied by proof of purchase (such as your order confirmation or receipt).
How to Start a Return
To request a return, please contact our customer support team before sending any item back.
Email: support@homervic.com
Once your return request has been reviewed and approved, we'll provide detailed return instructions and the appropriate return address for your order.
Please do not return items without contacting us first, as different products may need to be returned to different fulfilment locations.
Returns sent without prior authorisation may not be accepted.
Change of Mind Returns
If you've changed your mind, you may return your item within 30 days, provided it meets the eligibility requirements above.
Unless the item is faulty or incorrectly supplied, customers are responsible for the cost of return shipping.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is:
- damaged,
- defective,
- or you received the wrong product,
please contact us within 48 hours of delivery and include:
- your order number,
- a description of the issue,
- and clear photographs of the product and packaging.
We'll work quickly to resolve the issue by offering an appropriate solution, which may include a replacement, refund or other suitable remedy.
Non-Returnable Items
For hygiene, safety or customisation reasons, the following items cannot be returned unless they are faulty:
- Personalised or custom-made products
- Gift cards
- Clearance or final sale items
- Perishable goods
- Personal care products
- Hazardous materials, flammable liquids or gases
If you're unsure whether your item is eligible for return, please contact us before placing your order.
Exchanges
We do not currently offer direct exchanges.
If you'd like a different item, please request a return for your original purchase (if eligible) and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it without providing a reason.
Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note:
- Banks and card providers may take several business days to process refunds.
- Shipping charges are non-refundable unless the return is due to our error or a faulty product.
If you haven't received your refund within 15 business days after approval, please contact us at:
Contact Us
If you have any questions about returns or refunds, we're always happy to help.
Email: support@homervic.com